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Administrative Services Manager Career

Career Description

Administrative services managers coordinate and direct the many support services that allow organizations to operate efficiently. They perform a broad range of duties. They might, for example, oversee secretarial and reception services, administration, payroll, conference planning and travel,  information and data processing, mail, materials scheduling and distribution,  printing and reproduction, records management, telecommunications management,  security, parking, energy consumption, and personal property procurement,  supply, recycling, and disposal. They manage support services for organizations as diverse as insurance companies, computer manufacturers, and government offices.

Common Work Tasks

  • Oversee first-line supervisors from various departments, including the clerical staff
  • Develop departmental plans, set goals and deadlines, implement procedures to improve productivity and customer service,  and define the responsibilities of supervisory-level managers
  • Oversee all support services
  • Oversee the preparation, analysis, negotiation,  and review of contracts related to the purchase or sale of equipment,  materials, supplies, products, or services
  • Acquire, distribute, and store supplies
  • Dispose of surplus property or oversee the disposal of unclaimed property
  • Plan, design, and manage buildings, grounds,  equipment, and supplies, in addition to people
  • Space and workplace planning, budgeting,  purchase and sale of real estate, lease management, renovations, or architectural planning and design
  • Suggest and oversee renovation projects for a variety of reasons, ranging from improving efficiency to ensuring that facilities meet government regulations and environmental, health, and security standards
  • Continually monitor the facility to ensure that it remains safe, secure, and well-maintained

Other Job Titles

Administrative Services Managers are also known by other titles, including:

  • Facility Manager
  • Contract Administrator
  • Office Manager
  • Property Manager
  • Purchasing Manager
  • Buying Agent

Education,  Training, and Experience

Education and Training
 
Specific requirements vary by job responsibility. Many employers prefer to hire people who have an associate degree in business or management,  although a high school diploma may suffice when combined with appropriate experience.

Certification and Licensure
      Most administrative services managers in small organizations advance by moving to other management positions or to a larger organization. Advancement is easier in large firms that employ several levels of administrative services managers. Attainment of the Certified Manager (CM) designation offered by the Institute of Certified Professional Managers (ICPM), through education, work experience, and successful completion of examinations, can enhance a manager’s advancement potential. In addition, a master’s degree in business administration or a related field enhances a first-level manager’s opportunities to advance to a mid-level management position, such as director of administrative services, and eventually to a top-level management position,  such as executive vice president for administrative services.

Experience
          Whatever the manager’s educational background, it must be accompanied by related work experience reflecting their ability. For this reason, many administrative services managers have advanced through the ranks of their organization, acquiring work experience in various administrative positions before assuming first-line supervisory duties. All managers who oversee departmental supervisors should be familiar with office procedures and equipment. Managers of personal property acquisition and disposal need experience in purchasing and sales, and knowledge of a variety of supplies,  machinery, and equipment. Managers concerned with supply, inventory, and distribution should be experienced in receiving, warehousing, packaging,  shipping, transportation, and related operations. Contract administrators may have worked as contract specialists, cost analysts, or procurement specialists.  Managers of unclaimed property often have experience in insurance claims analysis and records management.

Salary

The median annual salary of an Administrative Services Manager is $71,000. The top 10 percent earn more than $124,000, and the lowest 10 percent earn less than $36,000. Median earnings in the industries employing the largest number of financial analysts are:

  • Colleges, Universities, and Professional Schools - $73,720
  • Local Government - $72,800
  • State Government - $70,190
  • Management of Companies and Enterprises - $87,610
  • General Medical and Surgical Hospitals - $78,720

Job Outlook

  • 2006-2016 Employment growth:  12%
  • Number of new jobs created 2006-2016: 29,000
  • Employment 2006 : 247,000
  • Employment 2016:  276,000
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